Introduction

Region: Southeast USA

Industry: Last Mile Delivery

Our client, a prominent player in the last-mile delivery space, specializes in on-demand courier services, including parcel, freight, and warehousing. They service a wide range of products, requiring flexible, reliable staffing to meet the unique demands of their operations. 

Roles: Pickers, packers, warehouse associates

Problem

Our client faced several challenges in managing their workforce. One major issue was the invoicing and accounting process. Their previous staffing provider required same-day time tracking, but our client’s complex schedule, which included multiple shifts, made it difficult to verify and reconcile invoices promptly. This resulted in frequent overpayments and misalignment with actual labor costs.

In addition, our client struggled with high turnover and absenteeism, with workers frequently no-showing or leaving due to hot working conditions. This disrupted operations and affected their workforce quality. Lastly, they experienced subpar customer service from their previous partner, making addressing these issues difficult in a timely manner.

Solution

Traba stepped in with a customized solution that directly addressed our client’s operational and staffing challenges. Our client had identified a select group of pre-existing workers they favored and wanted to retain. By facilitating their transition to Traba, we ensured continuity and retention of their top talent. Additionally, Traba supplemented their workforce with pre-vetted workers from our pool, carefully selected to meet their specific needs generating a 92% successful match rate with this business.

To help our client save on costs, Traba addressed a key problem area: invoicing. By accurately matching our timesheets to theirs and using our tech-backed solutions, we saved them thousands of dollars with precise billing and no over-sharing. This was especially important during their peak season, which ran through summer, and saw a 260% increase in their workforce. Our dedicated representative, backed by our operations team, provided ongoing assistance, ensuring the client had the support needed for seamless operations. This attentiveness, combined with our technology-driven approach, not only improved their payroll accuracy but also enhanced their overall financial management. After proving our value and earning their trust, the client championed our expansion into more southeast territories, and today, Traba services nearly half of all their locations, with more to come.

Results

Since partnering with Traba, our client has experienced marked improvements in workforce reliability and operational efficiency. They consider Traba to provide the best temporary staff they’ve ever used, reinforcing their decision to expand our partnership. Our client is eager to continue working with Traba as we support their ongoing growth across their facilities.