AI in hiring often faces harsher criticism than in other fields, where it’s widely accepted as a productivity tool. But in practice, AI isn’t replacing human judgment. It’s expanding the time and context available to apply it well. By filtering noise and surfacing stronger candidates earlier, AI enables more thoughtful conversations and better decisions, making the hiring process more intentional, not less human.

Filling a shift no longer guarantees reliability. As contingent workers gain more choice, teams built on coverage alone struggle with no-shows and churn. This piece explores why worker experience has become a core operational lever — and how designing it intentionally leads to more consistent, dependable labor.